Dental Services

Marketing helps you reach more patients and improves your patient retention. This is why we have tailored solutions that make sure you attract more patients for less. We believe that the best service comes from networking and understanding what our clients need. That is why we have trained and dedicated remote teams that integrate into your team for a better well-rounded practice.

• Serve as Primary Point Of Contact for Customers Needing Assistance
• Perform Remote Troubleshooting Through Diagnostic Techniques and Pertinent Questions
• Determine the Best Solution Based on the Issue and Details Provided By Customers
• Walk the Customer Through the Problem-solving Process
• Direct Unresolved Issues to the Next Level of Support
• Personnel Provide Accurate Information on IT Products or Services
• Record Events and Problems and Their Resolution In Logs
• Follow-up and Update Customer Status and Information
• Pass on Any Feedback or Suggestions By Customers to the Appropriate Internal Team
• Identify and Suggest Possible Improvements on Procedures
• Any Other Duties as Assigned

Your patient's healthy smile starts with clean teeth and healthy gums. Let us help you better schedule your hygiene recare appointments today to maintain an efficient dental practice and optimal oral health. Our remote team members make sure your patients keep their dental appointments scheduled and up-to-date always.

• Insurance Verification Using Your Forms, Your Way
• Comprehend the Patient's Insurance
• Document Basic Insurance Information in the Patient's File for Quick Reference
• Process and Submit Insurance Claims
• Daily Monitor And Follow-up On Outstanding Claims
• Identify Patients In the Daily Schedule Who Are A Financial Concern
• Note Payment Problems On The Patient's Chart
• Send Information When Submitted to Process A Clean Claim Correspond With Insurance Companies to Resolve Payment Delays
• Requests For Additional Information, or to Discuss Denied Treatment Coverage Handle All Inquiries Concerning Insurance Daily Claims Followup Insurance Breakdown Obtained Online Via, Fax - And Phone Calls Request Updated Fee Schedule Request Updated Fee Schedules for Insurance Plans Remove Duplicate Plans for the Efficiency of the Practice and Accurate Treatment Plan Estimations Maximize Use of Coverage Books
• Payment Tables or Blue Books
• Any Other Duties as Assigned

• Virtual CFO
• Controller Assistant
• Controller Account
• Manager Finance Manager
• Bookkeeping/ Data Entry
• Any Other Duties as Assigned

• Act as the Point of Contact Among Executives, Employees, Clients and other External Partners
• Manage Information Flow in a Timely and Accurate Manner
• Manage Executives' Calendars and Set Up Meetings Travel and Accommodation Arrangements
• Submittal of All Daily Expenses
• Manage other Team Members Internal and External Communication
• Take Minutes During Meetings
• Screen and Direct Phone Calls and Distribute Correspondence
• Organize and Maintain the Office Filing System
• Coordinate and Verify All Personal Activities
• Update/create SOPs
• Any Other Duties as Assigned

Maximize your productivity by outsourcing executive assistant tasks to skilled professionals from SupportDDS/ZimWorX. Focus on what truly matters for your business and leave the rest to us. Experience seamless coordination and support, tailored to your needs.

Your smile matters to us, and so does your time. That's why we confirm every dental appointment, so you can plan your day with confidence. With our easy appointment confirmation process, you can focus on what matters while we take care of the details. Your dental health is our priority.

We offer bi-lingual, dental-certified teams through our Costa Rica center. They can be dedicated to your Spanish speaking patients or provide English/Spanish as a Director of First Impression or other roles within your practice.

• Build Trust, Like and Confidence During Patient Interaction
• Process, Scan, and File Paperwork
• Assist With Office Scheduling
• Confirms New Patient Appointment And Goes Over Paperwork
• Creates a Summary to Send to the Office About a New Patient
• Contacts the Patient After the Appointment For Feedback
• Sends Patient Link to Write Reviews
• Perform Other Administrative Tasks as Needed
• Maximize Use of Coverage Books, Payment Tables or Blue Books
• Sends the Patient a Link to Complete the Paperwork Along With Any Other Necessary Documents
• Sends a Bio of the Dr. That The Patient Is Going to See (or A Link to It)
• Uses Empathy and Active Listening to Roll Out The Red Carpet and Be the First Customer Service Experience the Patient Has With the Practice
• Any Other Duties as Assigned

• Send Statements
• Keep an Accurate Record of Patient Accounts and Outstanding Balances
• Receiving and Posting Electronic
• Payments Validate Debit Accounts to Ensure the Credibility of Payments Issue Receipts for Received Payments Address and Solve Patient Questions And Issues Securely Handle Patient Data and Payment Information Provide Regular, Accurate Reports Of Billing Data Submitting Insurance Claims Complete Adjustment Forms Audit Day Sheet and Compare With Submitted Claim Submit Pre-authorizations Post Payments Into Practice Management
• Software Coordinate
• Credit Balances and Process Per Policy
• Check on the Status of Insurance Claims
• Prepare Patient Accounts for Collections When Necessary
• Process Aging Reports for A/R Review Any
• Other Duties as Assigned