Dental DSOs

• Scheduling and Phone Support Call Support Agent
• HIPAA Compliance
• Support Hygiene
• Recare Coordination
• Reactivation of Patients
• Confirmation of Appointments
• Audits Patient Charts to Ensure Timely, Consistent, Accurate, and Complete Notation
• Any Other Duties as Assigned

Marketing helps you reach more patients and improves your patient retention. This is why we have tailored solutions that make sure you attract more patients for less. We believe that the best service comes from networking and understanding what our clients need. That is why we have trained and dedicated remote teams that integrate into your team for a better well-rounded practice.

• Paid Advertising (PPC).
• Website Development & Support.
• Search Engine Optimization (SEO).
• Lead Generation & CRM Management.
• Develop and manage engaging content for various digital channels (social media, website, etc.)
• Manage social media platforms, including content creation, scheduling, and community engagement

• Serve as Primary Point Of Contact for Customers Needing Assistance
• Perform Remote Troubleshooting Through Diagnostic Techniques and Pertinent Questions
• Determine the Best Solution Based on the Issue and Details Provided By Customers
• Walk the Customer Through the Problem-solving Process
• Direct Unresolved Issues to the Next Level of Support
• Personnel Provide Accurate Information on IT Products or Services
• Record Events and Problems and Their Resolution In Logs
• Follow-up and Update Customer Status and Information
• Pass on Any Feedback or Suggestions By Customers to the Appropriate Internal Team
• Identify and Suggest Possible Improvements on Procedures
• Any Other Duties as Assigned

Your patient’s healthy smile starts with clean teeth and healthy gums. Let us help you better schedule your hygiene recare appointments today to maintain an efficient dental practice and optimal oral health. Our remote team members make sure your patients keep their dental appointments scheduled and up-to-date always

• Our system promotes timely hygiene visits, ensuring optimal oral health for your patients.
• We help patients understand the connection between hygiene and overall health, encouraging regular appointments.
• Our system reminds patients of upcoming appointments, keeping your hygiene schedule full and boosting practice revenue.
• We combine patient health education with appointment reminders to keep your schedule full and promote preventative care.

• Insurance Verification Using Your Forms, Your Way
• Comprehend the Patient’s Insurance
• Document Basic Insurance Information in the Patient’s File for Quick Reference
• Process and Submit Insurance Claims
• Daily Monitor And Follow-up On Outstanding Claims
• Identify Patients In the Daily Schedule Who Are A Financial Concern,
• Note Payment Problems On The Patient’s Chart
• Send Information When Submitted to Process A Clean Claim Correspond With Insurance Companies to Resolve Payment Delays,
• Requests For Additional Information, or to Discuss Denied Treatment Coverage Handle All Inquiries Concerning Insurance Daily Claims Followup Insurance Breakdown Obtained Online Via , Fax And Phone Calls Request Updated Fee Schedule Request Updated Fee Schedules for Insurance Plans Remove Duplicate Plans for the Efficiency of the Practice and Accurate Treatment Plan Estimations Maximize Use of Coverage Books,
• Payment Tables or Blue Books
• Any Other Duties as Assigned

• Virtual CFO
• Controller Assistant
• Controller Account
• Manager Finance Manager
• Bookkeeping/ Data Entry
• Any Other Duties as Assigned

• Act as the Point of Contact Among Executives, Employees, Clients and other External Partners
• Manage Information Flow in a Timely and Accurate Manner
• Manage Executives’ Calendars and Set Up Meetings Travel and Accommodation Arrangements
• Submittal of All Daily Expenses
• Manage other Team Members Internal and External Communication
• Take Minutes During Meetings
• Screen and Direct Phone Calls and Distribute Correspondence
• Organize and Maintain the Office Filing System
• Coordinate and Verify All Personal Activities
• Update/create SOPs
• Any Other Duties as Assigned

Maximize your productivity by outsourcing executive assistant tasks to skilled professionals from SupportDDS/ZimWorX. Focus on what truly matters for your business and leave the rest to us. Experience seamless coordination and support, tailored to your needs

• Benefit from our team’s diverse skillset, from A/P specialists to controllers.
• We offer a variety of skillsets, from core processing to advanced analysis, to meet your specific needs.
• We offer comprehensive accounts payable solutions with a range of expertise, from core processing to advanced analytics.
• We offer controller-level oversight, specialized analysis, and forecasting to elevate your accounts payable function and support strategic decision-making.

Your smile matters to us, and so does your time. That’s why we confirm every dental appointment, so you can plan your day with confidence. With our easy appointment confirmation process, you can focus on what matters while we take care of the details. Your dental health is our priority.

• Reduce No-Shows with Personalized Appointment Reminders.
• Our dedicated team goes beyond automated messages, offering personalized reminders that boost patient engagement and reduce no-shows.
• We combine the effectiveness of personal contact with the efficiency of technology to optimize patient communication and boost appointment attendance.

We offer bi-lingual, dental-certified teams through our Costa Rica center. They can be dedicated to your Spanish speaking patients or provide English/Spanish as a Director of First Impression or other roles within your practice.

• Expand access and improve communication with Spanish speakers.
• Dedicated Spanish support or integrated bilingual roles (e.g., Director of First Impression) available.
• Our Costa Rican center offers bi-lingual, dental-certified teams to bridge the language gap. Dedicated or integrated solutions available.

• Build Trust, Like and Confidence During Patient Interaction
• Process, Scan, and File Paperwork
• Assist With Office Scheduling
• Confirms New Patient Appointment And Goes Over Paperwork
• Creates a Summary to Send to the Office About a New Patient
• Contacts the Patient After the Appointment For Feedback
• Sends Patient Link to Write Reviews
• Perform Other Administrative Tasks as Needed
• Maximize Use of Coverage Books, Payment Tables or Blue Books
• Sends the Patient a Link to Complete the Paperwork Along With Any Other Necessary Documents
• Sends a Bio of the Dr. That The Patient Is Going to See (or A Link to It)
• Uses Empathy and Active Listening to Roll Out The Red Carpet and Be the First Customer Service Experience the Patient Has With the Practice
• Any Other Duties as Assigned

• Send Statements
• Keep an Accurate Record of Patient Accounts and Outstanding Balances
• Receiving and Posting Electronic
• Payments Validate Debit Accounts to Ensure the Credibility of Payments Issue Receipts for Received Payments Address and Solve Patient Questions And Issues Securely Handle Patient Data and Payment Information Provide Regular, Accurate Reports Of Billing Data Submitting Insurance Claims Complete Adjustment Forms Audit Day Sheet and Compare With Submitted Claim Submit Pre-authorizations Post Payments Into Practice Management
• Software Coordinate
• Credit Balances and Process Per Policy
• Check on the Status of Insurance Claims
• Prepare Patient Accounts for Collections When Necessary
• Process Aging Reports for A/R Review Any
• Other Duties as Assigned