Our Customer Service Specialists play a key position in ensuring our clients’ success. Some of the responsibilities of this position include:

• Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
• Handle all client inquires, requests and thoroughly educate them on the service.
• Provide quality support in the areas of handling questions, troubleshooting, and account assistance.
• Work with other departments as client advocates to ensure resolution.
• Look for innovative ways to better the product and improve the customer experience.
• Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!
• 2+ years call center experience.
• Must have sufficient internet connection with the ability to be hardwired to a modem. A minimum internet speed of 40mbs/10mbs is required.
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, friendly attitude, with an ability to adapt to change
• Strong listening skills, attention to detail, and decision making skills
• Excellent time management skills
• Customer-centric focus

Listen and engage with our clients with an empathetic ear and consult with them in their quest for financial freedom. If you’re looking to jumpstart or develop your career in sales in a fun, rapidly growing environment.

• ZERO cold calling! Receive and work warm leads from interested and responsive clients
  Maintain your pipeline and self-schedule to maximize consulting opportunities
  Meet specified daily metrics and monthly targets.
• Empathize with clients to understand their financial situation and identify the option that is most appropriate for them and their families.
• Qualifications: Minimum 2 years of previous sales or remote sales experience
• Experience using CRM platforms and the ability to navigate between several systems simultaneously.
• A hunger for success, positive attitude and desire to learn.
• Strong active listening skills with a focused empathetic and consultative ear.
• Ability to work in a fast-paced environment.
• Sales experience is a plus
• Willing to work evenings (maximizes your earning potential)
• Bachelors or Associates Degree

Primary Function: Negotiate a reduction in balances owed with creditors and collection agencies, on behalf of our clients.

• Meet assigned goals and quotas to be achieved or surpassed monthly.
• Develop effective negotiation strategies tailored to individual cases, taking into consideration the client’s financial circumstances.
• Follow up via email and phone call.
• Establish and maintain relationships with creditors.
• Negotiate payment schedules and reductions with creditors and attorneys.
• Manage emails for clients.
• Review settlement letters and funding.
• Manage inbound/outbound calls.
• Provide updates or forward for further assistance.
• Basic Math.
• Manager tracker.
• Review Reports.
• Data entry.
• Review and analyze client financial statements, credit reports and debt documentation to understand the full scope of the client’s financial situation and negotiate settlements accordingly.
• Establish and maintain rapport by providing regular updates, answering inquiries, returning voicemails and/or missed calls, and addressing concerns throughout the negotiation process