Episode 53 | Finding Your Sweet Spot

Episode 53 | Finding Your Sweet Spot

Identifying the roles and tasks that you can insource is the key to becoming more effective. Take a timeout to find you and your team's sweet spot, and start leveraging a remote team member so that you focus on the things that increase your ROI!

Episode 48 | The EA Series - A Strategic Approach to Efficient Project Management with your Executive Assistant

Episode 48 | The EA Series - A Strategic Approach to Efficient Project Management with your Executive Assistant

Join Tina and JW as they discuss Tina's innovative role as a strategic executive assistant and project manager. Tina's responsibilities include strategic planning, collaboration, and project execution aligned with JW's vision and company goals. They emphasize the value of Tina's expertise in efficiently coordinating projects and delegating tasks to optimize productivity. By entrusting Tina with research-intensive tasks, JW can focus on core objectives without compromising quality or time.

Episode 47 | The EA Series - Leveraging Executive Assistants, Beeyond Expectations

Episode 47 | The EA Series - Leveraging Executive Assistants, Beeyond Expectations

Tune in to this podcast to learn how JW Oliver's Executive Assistant, Strategic Executive Assistant, and Visionary Brand Assistant help him unlock his full potential. Like what you heard? Reach out to discuss how you can delegate and excel beyond your personal and business expectations with a highly educated assistant from ZimWorX who speaks the Queen's English. With Clara Chidavanyika, Tinotenda Kakora and Tinotenda Borerwe

Episode 45 | Quality Team Members

Episode 45 | Quality Team Members

Join us on the Insource Podcast as we delve into the essential considerations of insourcing, outsourcing, nearshoring, onshoring, and offshoring for your business. In this episode, we navigate the complexities surrounding these options to help you identify the best fit for your growing business. Tune in to gain clarity and make informed decisions about building your team effectively!

Episode 44 | Train The Trainer

Episode 44 | Train The Trainer

Looking to scale without overstretching yourself? On the latest "Insource, Don't Outsource" podcast we discuss an invaluable scaling technique - selecting a rockstar employee to document processes. They then train all new hires, taking the load off you as leader. Not only does this maintain standards as you scale, it empowers your team with leadership opportunities. Give it a listen - you'll be surprised how much time and money you can save versus outsourcing. Scale smarter, not harder!

Episode 43 | The Connector

Episode 43 | The Connector

The Connector role helps busy executives reach out and stay in touch with people within or outside your organisation. This role is very important as it helps busy executives maximise their day. You can learn more about insourcing by listening to the rest of our Executive Assistant series wherever you get your podcasts.

Episode 42 | Multi-tasking Made Simple

Episode 42 | Multi-tasking Made Simple

Discover the missing element that gives you more time to grow personally and professionally. Get all those seemingly impossible to-do tasks done with ease. Find out how you can invest in the solution that enables you to reach greater heights when you tune into the Insource Don't Outsource podcast.

Episode 41 | The Advisor

Episode 41 | The Advisor

Plan, strategize, grow. With a strategic adviser you have more time to do everything you need to make all those plans and dreams you have a reality. Tune in to the Executive Assistant series and learn how you can better your business efforts by leveraging remote teams for the success of your business.

Episode 40 | Executive Assistant Series - The Collaborator

Episode 40 | Executive Assistant Series - The Collaborator

Become more efficient and add more value to your time by adding The Collaborator to your team. This EA role helps you makes the most of your time by taking care of communication between you and other stakeholders such as your team; other executives or departments; and they can even help you manage and coordinate events.

Episode 38 | Downtown Jackie Brown with J.W. Oliver

Episode 38 | Downtown Jackie Brown with J.W. Oliver

Jackie Brown, Chief People Officer of Community Dental Partners and J.W. Oliver, Managing Partner at SupportDDS/ZimWorX, discuss how appreciation, being supportive, inclusive and valuing each team member builds a healthy environment that reduces human resource turnover.

Episode 36 | Executive Assistant Series - The Communicator

Episode 36 | Executive Assistant Series - The Communicator

The Communicator can help you put your messages into a usable form. Make sure you have the right message communicated through the right channel with your Executive Assistant. Save time and improve your efficiency by leveraging remote teams for better communication in your organization.

Episode 30 | Train The Trainer

Episode 30 | Train The Trainer

You can train your teams over and over but investing in your trainer can be more useful in building integrated teams without having to continually train everyone. In this episode, J.W. Oliver shares how big successful teams train the trainer to scale their business.

Episode 29 | Onshore, Nearshore, Offshore

Episode 29 | Onshore, Nearshore, Offshore

You can grow your business by leveraging the power of insourcing. But what is the difference between onshore, nearshore and offshore? Onshoring is when you use virtual teams within your locale. When they are as far as Costa Rica or Belize they are nearshore. When you leverage virtual teams from further out, such as from our state-of-the-art offices in Zimbabwe, you are offshoring. Like this episode? Subscribe on Apple Podcasts, Google Podcasts or Spotify.

Episode 27 | How To Stay Competitive

Episode 27 | How To Stay Competitive

To succeed in any business you need to have the competitive edge. JW Oliver dives into getting the competitive edge through leveraging remote virtual teams . Easily integrate and implement these systems by clicking the links in the description.

Episode 26 | Gain Your Time Back

Episode 26 | Gain Your Time Back

Earn back your time by sorting out your tasks into 5 baskets: Eliminate, Automate, Delegate, Procrastinate and Concentrate. Tune into this episode to learn the skills you need to redeem your time.

Episode 25 | Answer the Dang Phone

Episode 25 | Answer the Dang Phone

32% of calls to your business go unanswered. That is alarming when you pour hundreds into costly marketing on Facebook, Google, Instagram and more. Consider leveraging remote teams so you do not lose your marketing investment.

Episode 20 | Speaking the Queen’s or maybe King's English

Episode 20 | Speaking the Queen’s or maybe King's English

One of the biggest concerns when offshoring is the accent used. A thick or heavy accent can make it difficult to offer a good experience. Our team members have clear, beautiful sounding accents reminiscent of the Queen's -- or the King's English -- which makes them a perfect fit for answering phones and so much more.

Episode 17 | Director Of First Impressions

Episode 17 | Director Of First Impressions

Too many dental practices fail to impress during new patient calls by answering calls late or not at all. Listen in as Brenda McNulty, Dental Group Director of SupportDDS, shares how you can give each and every one of your callers the red carpet experience by having a well trained team member take care of your calls.

Episode 16 | Accounting Services

Episode 16 | Accounting Services

One of the most taxing activities in any thriving business has to do with accounting. Insourcing your accounting and payroll services can be easier when you have a highly educated team supporting you. Listen in for the benefits of outsourcing your accounting services.

Episode 15 | Data Security

Episode 15 | Data Security

Your data security is a reflection of how much you value your patients. This is why SupportDDS has taken every step necessary to ensure military-grade data security for our clients. We ensure that all our team members are trained in data security and adhere to HIPAA guidelines in all they do.

Episode 12 | Bi-lingual Remote Virtual Teams

Episode 12 | Bi-lingual Remote Virtual Teams

SupportDDS takes every opportunity to improve your business. This is why we are now offering our unBEElievable services in Spanish. We have trained Spanish speaking team members that are dedicated to the success of your dental business. Give us a call and find out how you can get your virtual team member today.

Episode 11 | Local Impact of Insourcing

Episode 11 | Local Impact of Insourcing

We have an 'Insource Don't Outsource' special. JW hosts Simon, our ZimWorX logistics concierge. He takes us through his rise and fall journey till he started working with ZimWorX. This is a touching series that will show you how prayer, resilience and perseverance lead to excellence.

Episode 10 | What's holding you back?

Episode 10 | What's holding you back?

Is fear of the unknown keeping you from getting a virtual team member? Perhaps you don’t have time to train new staff. Or you have heard stories about virtual assistants ghosting their clients. Whatever it is, know that fear is false evidence appearing real. Join us in this episode to learn how you can move forward starting now.

Episode 9 | Workplace Wellness

Episode 9 | Workplace Wellness

Workplace Wellness refers to health promotion activities or policies that support positive employee health and behavior. This is an important factor for team members or employees because it helps employees feel supported and productive at work. In this week's episode of the Insource Don't Outsource podcast, our host J.W Oliver goes into more detail about ZimWorX's commitment to workplace wellness.

Episode 8 | Offshore, Nearshore, Onshore

Episode 8 | Offshore, Nearshore, Onshore

It's another exciting episode of our podcast Insource Don't Outsource. In this episode, our host J.W Oliver explains the various terminology used in shoring or sourcing, such as onshore, offshore, and nearshore. He goes on to discuss the benefits of offshoring, which is employed by the ZimWorX team in Zimbabwe.

Episode 7 | What Equipment Do I Need?

Episode 7 | What Equipment Do I Need?

Have you ever wondered what kind of equipment you need for your practice or business? J.W. Oliver discusses the equipment provided for your team member to operate professionally in this episode. He emphasizes on how well-equipped the workstations in our Harare offices are, as well as the world class equipment that they provide.

Episode 6 | Using Time Zones To Your Advantage

Episode 6 | Using Time Zones To Your Advantage

In this episode, J.W Oliver identifies the benefits of working with team members in different parts of the world. Listen now to learn how you can leverage your virtual team members' time zones with your in-house team for longer operating hours and greater growth.

Episode 5 | Stereotyping of Outsourcing

Episode 5 | Stereotyping of Outsourcing

Insourcing is an excellent approach to improve your team's intelligence, raise morale, and bottom line. Join J.W Oliver as he dispels common myths about insourcing, explains why it's crucial, and outlines what to anticipate from your outsourced personnel.

Episode 3 | I Need A Unicorn

Episode 3 | I Need A Unicorn

We have so many people who call us and tell us they are looking for a person who can do a wide range of tasks. Don't look for a Unicorn! Listen and learn why the Unicorn Approach is bad for your business.

Episode 2 | What can a V.A. do for me?

Episode 2 | What can a V.A. do for me?

Virtual team members have changed the way you do business. They have become a dedicated addition to your current team. Join JW Oliver as he gives you invaluable insights on how insourcing can revolutionize your business.

Episode 1 | Why Should I Insource?

Episode 1 | Why Should I Insource?

Why is insourcing important? JW Oliver delivers a unique take on insourcing. This motivating presentation takes all potential and established businesses on a journey set to better their recruitment practices, save more on operation costs and add invaluable team members to grow their business. Listen to J.W. Oliver as he explains why your business should insource.

Introduction to Insourcing

Introduction to Insourcing

In this episode, JW Oliver explains how to free up your time, elevate yourself and your team using virtual teams. He also covers how to leverage your growth using insourcing. Listen in to learn how to get the most out of your virtual assistant and experiencing higher levels of productivity.