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Virtual team members have changed the way you do business. They have become a dedicated addition to your current team. Join JW Oliver as he gives you invaluable insights on how insourcing can revolutionize your business.

Episode 53 | Finding Your Sweet Spot

Episode 53 | Finding Your Sweet Spot

Identifying the roles and tasks that you can insource is the key to becoming more effective. Take a timeout to find you and your team's sweet spot, and start leveraging a remote team member so that you focus on the things that increase your ROI!

Episode 48 | The EA Series - A Strategic Approach to Efficient Project Management with your Executive Assistant

Episode 48 | The EA Series - A Strategic Approach to Efficient Project Management with your Executive Assistant

Join Tina and JW as they discuss Tina's innovative role as a strategic executive assistant and project manager. Tina's responsibilities include strategic planning, collaboration, and project execution aligned with JW's vision and company goals. They emphasize the value of Tina's expertise in efficiently coordinating projects and delegating tasks to optimize productivity. By entrusting Tina with research-intensive tasks, JW can focus on core objectives without compromising quality or time.

Episode 47 | The EA Series - Leveraging Executive Assistants, Beeyond Expectations

Episode 47 | The EA Series - Leveraging Executive Assistants, Beeyond Expectations

Tune in to this podcast to learn how JW Oliver's Executive Assistant, Strategic Executive Assistant, and Visionary Brand Assistant help him unlock his full potential. Like what you heard? Reach out to discuss how you can delegate and excel beyond your personal and business expectations with a highly educated assistant from ZimWorX who speaks the Queen's English. With Clara Chidavanyika, Tinotenda Kakora and Tinotenda Borerwe

Episode 45 | Quality Team Members

Episode 45 | Quality Team Members

Join us on the Insource Podcast as we delve into the essential considerations of insourcing, outsourcing, nearshoring, onshoring, and offshoring for your business. In this episode, we navigate the complexities surrounding these options to help you identify the best fit for your growing business. Tune in to gain clarity and make informed decisions about building your team effectively!

Episode 44 | Train The Trainer

Episode 44 | Train The Trainer

Looking to scale without overstretching yourself? On the latest "Insource, Don't Outsource" podcast we discuss an invaluable scaling technique - selecting a rockstar employee to document processes. They then train all new hires, taking the load off you as leader. Not only does this maintain standards as you scale, it empowers your team with leadership opportunities. Give it a listen - you'll be surprised how much time and money you can save versus outsourcing. Scale smarter, not harder!

Episode 43 | The Connector

Episode 43 | The Connector

The Connector role helps busy executives reach out and stay in touch with people within or outside your organisation. This role is very important as it helps busy executives maximise their day. You can learn more about insourcing by listening to the rest of our Executive Assistant series wherever you get your podcasts.

Episode 42 | Multi-tasking Made Simple

Episode 42 | Multi-tasking Made Simple

Discover the missing element that gives you more time to grow personally and professionally. Get all those seemingly impossible to-do tasks done with ease. Find out how you can invest in the solution that enables you to reach greater heights when you tune into the Insource Don't Outsource podcast.

Episode 41 | The Advisor

Episode 41 | The Advisor

Plan, strategize, grow. With a strategic adviser you have more time to do everything you need to make all those plans and dreams you have a reality. Tune in to the Executive Assistant series and learn how you can better your business efforts by leveraging remote teams for the success of your business.

Episode 40 | Executive Assistant Series - The Collaborator

Episode 40 | Executive Assistant Series - The Collaborator

Become more efficient and add more value to your time by adding The Collaborator to your team. This EA role helps you makes the most of your time by taking care of communication between you and other stakeholders such as your team; other executives or departments; and they can even help you manage and coordinate events.

Episode 38 | Downtown Jackie Brown with J.W. Oliver

Episode 38 | Downtown Jackie Brown with J.W. Oliver

Jackie Brown, Chief People Officer of Community Dental Partners and J.W. Oliver, Managing Partner at SupportDDS/ZimWorX, discuss how appreciation, being supportive, inclusive and valuing each team member builds a healthy environment that reduces human resource turnover.

Episode 36 | Executive Assistant Series - The Communicator

Episode 36 | Executive Assistant Series - The Communicator

The Communicator can help you put your messages into a usable form. Make sure you have the right message communicated through the right channel with your Executive Assistant. Save time and improve your efficiency by leveraging remote teams for better communication in your organization.

Episode 30 | Train The Trainer

Episode 30 | Train The Trainer

You can train your teams over and over but investing in your trainer can be more useful in building integrated teams without having to continually train everyone. In this episode, J.W. Oliver shares how big successful teams train the trainer to scale their business.

Episode 29 | Onshore, Nearshore, Offshore

Episode 29 | Onshore, Nearshore, Offshore

You can grow your business by leveraging the power of insourcing. But what is the difference between onshore, nearshore and offshore? Onshoring is when you use virtual teams within your locale. When they are as far as Costa Rica or Belize they are nearshore. When you leverage virtual teams from further out, such as from our state-of-the-art offices in Zimbabwe, you are offshoring. Like this episode? Subscribe on Apple Podcasts, Google Podcasts or Spotify.

Episode 27 | How To Stay Competitive

Episode 27 | How To Stay Competitive

To succeed in any business you need to have the competitive edge. JW Oliver dives into getting the competitive edge through leveraging remote virtual teams . Easily integrate and implement these systems by clicking the links in the description.

Episode 26 | Gain Your Time Back

Episode 26 | Gain Your Time Back

Earn back your time by sorting out your tasks into 5 baskets: Eliminate, Automate, Delegate, Procrastinate and Concentrate. Tune into this episode to learn the skills you need to redeem your time.

Episode 25 | Answer the Dang Phone

Episode 25 | Answer the Dang Phone

32% of calls to your business go unanswered. That is alarming when you pour hundreds into costly marketing on Facebook, Google, Instagram and more. Consider leveraging remote teams so you do not lose your marketing investment.

Episode 20 | Speaking the Queen’s or maybe King's English

Episode 20 | Speaking the Queen’s or maybe King's English

One of the biggest concerns when offshoring is the accent used. A thick or heavy accent can make it difficult to offer a good experience. Our team members have clear, beautiful sounding accents reminiscent of the Queen's -- or the King's English -- which makes them a perfect fit for answering phones and so much more.

Episode 17 | Director Of First Impressions

Episode 17 | Director Of First Impressions

Too many dental practices fail to impress during new patient calls by answering calls late or not at all. Listen in as Brenda McNulty, Dental Group Director of SupportDDS, shares how you can give each and every one of your callers the red carpet experience by having a well trained team member take care of your calls.

Episode 16 | Accounting Services

Episode 16 | Accounting Services

One of the most taxing activities in any thriving business has to do with accounting. Insourcing your accounting and payroll services can be easier when you have a highly educated team supporting you. Listen in for the benefits of outsourcing your accounting services.

Episode 15 | Data Security

Episode 15 | Data Security

Your data security is a reflection of how much you value your patients. This is why SupportDDS has taken every step necessary to ensure military-grade data security for our clients. We ensure that all our team members are trained in data security and adhere to HIPAA guidelines in all they do.

Episode 12 | Bi-lingual Remote Virtual Teams

Episode 12 | Bi-lingual Remote Virtual Teams

SupportDDS takes every opportunity to improve your business. This is why we are now offering our unBEElievable services in Spanish. We have trained Spanish speaking team members that are dedicated to the success of your dental business. Give us a call and find out how you can get your virtual team member today.

Episode 11 | Local Impact of Insourcing

Episode 11 | Local Impact of Insourcing

We have an 'Insource Don't Outsource' special. JW hosts Simon, our ZimWorX logistics concierge. He takes us through his rise and fall journey till he started working with ZimWorX. This is a touching series that will show you how prayer, resilience and perseverance lead to excellence.

Episode 10 | What's holding you back?

Episode 10 | What's holding you back?

Is fear of the unknown keeping you from getting a virtual team member? Perhaps you don’t have time to train new staff. Or you have heard stories about virtual assistants ghosting their clients. Whatever it is, know that fear is false evidence appearing real. Join us in this episode to learn how you can move forward starting now.

Episode 9 | Workplace Wellness

Episode 9 | Workplace Wellness

Workplace Wellness refers to health promotion activities or policies that support positive employee health and behavior. This is an important factor for team members or employees because it helps employees feel supported and productive at work. In this week's episode of the Insource Don't Outsource podcast, our host J.W Oliver goes into more detail about ZimWorX's commitment to workplace wellness.

Episode 8 | Offshore, Nearshore, Onshore

Episode 8 | Offshore, Nearshore, Onshore

It's another exciting episode of our podcast Insource Don't Outsource. In this episode, our host J.W Oliver explains the various terminology used in shoring or sourcing, such as onshore, offshore, and nearshore. He goes on to discuss the benefits of offshoring, which is employed by the ZimWorX team in Zimbabwe.

Episode 7 | What Equipment Do I Need?

Episode 7 | What Equipment Do I Need?

Have you ever wondered what kind of equipment you need for your practice or business? J.W. Oliver discusses the equipment provided for your team member to operate professionally in this episode. He emphasizes on how well-equipped the workstations in our Harare offices are, as well as the world class equipment that they provide.

Episode 6 | Using Time Zones To Your Advantage

Episode 6 | Using Time Zones To Your Advantage

In this episode, J.W Oliver identifies the benefits of working with team members in different parts of the world. Listen now to learn how you can leverage your virtual team members' time zones with your in-house team for longer operating hours and greater growth.

Episode 5 | Stereotyping of Outsourcing

Episode 5 | Stereotyping of Outsourcing

Insourcing is an excellent approach to improve your team's intelligence, raise morale, and bottom line. Join J.W Oliver as he dispels common myths about insourcing, explains why it's crucial, and outlines what to anticipate from your outsourced personnel.

Episode 3 | I Need A Unicorn

Episode 3 | I Need A Unicorn

We have so many people who call us and tell us they are looking for a person who can do a wide range of tasks. Don't look for a Unicorn! Listen and learn why the Unicorn Approach is bad for your business.

Episode 2 | What can a V.A. do for me?

Episode 2 | What can a V.A. do for me?

Virtual team members have changed the way you do business. They have become a dedicated addition to your current team. Join JW Oliver as he gives you invaluable insights on how insourcing can revolutionize your business.

Episode 1 | Why Should I Insource?

Episode 1 | Why Should I Insource?

Why is insourcing important? JW Oliver delivers a unique take on insourcing. This motivating presentation takes all potential and established businesses on a journey set to better their recruitment practices, save more on operation costs and add invaluable team members to grow their business. Listen to J.W. Oliver as he explains why your business should insource.

Introduction to Insourcing

Introduction to Insourcing

In this episode, JW Oliver explains how to free up your time, elevate yourself and your team using virtual teams. He also covers how to leverage your growth using insourcing. Listen in to learn how to get the most out of your virtual assistant and experiencing higher levels of productivity.

Episode 59 | US Ambassador Tremont. A “Fireside” chat with J.W. Oliver Jr

Episode 59 | US Ambassador Tremont. A “Fireside” chat with J.W. Oliver Jr

US Ambassador Pamela Tremont and JW Oliver on Leadership and Creating a Legacy. In this inspiring episode, J.W. sits down with US Ambassador to Zimbabwe, Pamela Tremont, for a powerful conversation about leadership, vision, and impact. Together, they explore the transformative role the US Embassy in Zimbabwe plays in driving economic development and enhancing the quality of life for Zimbabweans.

Episode 58 | Wave Dental - The Key to Building a Successful Business : It’s the People!

Episode 58 | Wave Dental - The Key to Building a Successful Business : It’s the People!

In this powerhouse episode, we’re joined by Dr. Steven Wingfield and Jennifer Emm of Wave Dental, two visionary leaders who have redefined the way teams thrive. Discover how shifting their leadership mindset unlocked exponential growth for their business—and transformed how they empower their practices and partnerships. By embracing co-elevation, they’ve cultivated a culture where happiness fuels success, morale skyrockets, and relationships with vendors flourish. Dr. Wingfield and Jennifer dive deep into actionable strategies for building trust, fostering collaboration, and making every team member feel valued. Whether you’re scaling your business or seeking a fresh approach to leadership, this episode will leave you inspired to take bold action and elevate everyone around you. Tune in now to learn why doing the hard stuff—together—leads to the greatest rewards!

Episode 57 | Beyond the Hustle - Prioritizing What Drives You as an Entrepreneur, with Santosh Patel

Episode 57 | Beyond the Hustle - Prioritizing What Drives You as an Entrepreneur, with Santosh Patel

In this episode of Do Hard Stuff, we're joined by Santosh Patel, one of the founders of Complete Specialty Solutions, to discuss the importance of giving yourself space as an entrepreneur. Santosh shares his personal journey of navigating the challenges of entrepreneurship and explains how carving out time to focus on high-impact activities and important personal moments are the real drivers of growth, innovation, and success.Whether you're an entrepreneur, business leader, or simply looking to maximize your impact, this conversation with Santosh Patel offers actionable insights to help you unlock more time and focus on the things that really matter.

Episode 56 | Bigger is Not Better. Grow Steady and Smart - with Gary Bird

Episode 56 | Bigger is Not Better. Grow Steady and Smart - with Gary Bird

In this episode of Do Hard Stuff, we're hanging out with Gary Bird, who’s built an impressive marketing business from the ground up. Gary gets real about his entrepreneurial journey—how finding your niche can make or break you, and why growth is great, but stability is the real game-changer. Every new level of success brings its own set of challenges, but here’s the thing: if it hurts a little, you’re probably doing something right. Gary shares smart advice on embracing the tough stuff and pushing through. You won’t want to miss this one!

Episode 55 | Meet Me On The Mountain with Dr. Grace Lee

Episode 55 | Meet Me On The Mountain with Dr. Grace Lee

We are built in a way that we can do more than we think we can. We just don't know until we try." Join Dr. Grace Lee as she shares her inspiring journey into mountain climbing, revealing how the challenges and triumphs on the peaks have motivated her to push beyond her limits and achieve more in life

Episode 54 | Letting Go Of Something Good, For Something Great

Episode 54 | Letting Go Of Something Good, For Something Great

We all know that everything happens for a reason, but we don’t always have the patience to see it through. Dr. Kaival Patel shares his experiences building up his group of practices with his wife and never looking back at the ‘opportunities’ that a lot of us would consider missed. He also shares how he has managed to create a culture of collaboration and positivity, regardless of KPI, level, or role. Dr. Kaival is the founder and director of Kana Health Group, in Bedfordshire, United Kingdom.

Episode 53 | Separated By War United By Grace

Episode 53 | Separated By War United By Grace

Tune in as Rick Johnson and his mother Tina join JW Oliver Jr in this emotional episode of Do Hard Stuff. Tina shares her 29-year story of resilience and faith waiting to be reunited with her son in person after being separated from him after the Fall of Saigon, Vietnam in 1975. Hear how an outsourcing opportunity finally helped them meet in person after 4 years of remote communication and how God’s grace was instrumental in helping them reconcile and reconnect. We hope Tina and Rick's story will inspire you to keep hope in life's harder seasons. Rick Johnson is the Chief Operations Officer at ZimWorX-SupportDDS.

Episode 52 | Easy Path or Hard Road? Your Choice with Greg Witz

Episode 52 | Easy Path or Hard Road? Your Choice with Greg Witz

In this episode of Do Hard Stuff, Greg Witz, describes how he made difficult decisions when facing bankruptcy. He shares with JW Oliver Jr. how he survived the process and how he uses his experiences to enrich other people's lives. Greg Witz is Founder of the Witz proprietary betterHUMAN program and host of the betterHUMAN Podcast. JW Oliver Jr. is the Managing Partner of ZimWorX and SupportDDS which help transform the lives of team members while making a global impact for the kingdom.

Episode 49 | The Leap of Faith That Built a Company

Episode 49 | The Leap of Faith That Built a Company

When you do hard stuff you accomplish more of your big hairy goals than when you don’t. In this episode, Jacob Salem of EZMetrics shares how taking a leap of faith and investing in yourself sets you on a path to greatness. He also shares why those who pay, pay attention and build a better foundation for life.

Episode 46 | Success In Failure and The Future of Social Media

Episode 46 | Success In Failure and The Future of Social Media

One of the best ways to make a global impact is to try again and not give up when you fail. Jacob Salem, Founder and Chief Executive of EZ Metrics shares with JW Oliver of ZimWorX, how he combines a servant heart with his experiences in digital marketing to help different kinds of businesses make money.

Episode 44 | Making A Difference with Matt Larson

Episode 44 | Making A Difference with Matt Larson

In this episode, JW Oliver interviews Matt Larson about how he was able to adopt children and love them as his own. They furthermore discuss about the Morning Center, a non-profit organization dedicated to providing women with the care they require.

Episode 43 | The Aroma of a Father

Episode 43 | The Aroma of a Father

In this episode, Pastor Carey Cassie joins J.W. Oliver to talk about the influence that fathers have. Additionally, they exhort fathers to never give up and to always be strong. Listen to our latest episode and learn more.

Episode 41 | Radically Impacting Lives with David Platt

Episode 41 | Radically Impacting Lives with David Platt

Why do we have all this wealth? Do business people and owners have an impact on the kingdom? PSALMS 67 says God gives grace for the spread of his glory among the nations. Listen to the Global Impact podcast which features David Platt, the author of the New York Times best seller, Radical. Learn how to be better stewards and make an impact with your money!

Episode 39 | Off-shoring vs In-Sourcing with Emmet Scott

Episode 39 | Off-shoring vs In-Sourcing with Emmet Scott

We have a unique podcast with Emmet Scott. In this episode, we compare off-shoring to in-sourcing and how each benefits your business. This episode is about every business owner and manager looking to grow their business. By the end of this podcast you will be able to get the right personnel to complement your team for the growth and profitability of your business.

Episode 36 | Resilience with Dr Sulman Ahmed

Episode 36 | Resilience with Dr Sulman Ahmed

Dr Sulman Ahmed is a dentist, Founder, Chairman and CEO of Deca Dental. He opened his first practice in 2008. Among his various accolades, he was awarded the 2017 Ernst & Young Entrepreneur of the Year award and made it into the Top 100 companies in the Dallas region to mention a few. This podcast takes a look at Dr Ahmed’s journey, from growing up in Zimbabwe and moving to Dallas and becoming a renowned dentist.

Episode 31 | The Effects Of Rising Minimum Wages with Dr Bruce Baird

Episode 31 | The Effects Of Rising Minimum Wages with Dr Bruce Baird

In this episode, SupportDDS Managing Partner J.W. Oliver, hosts Dr Bruce Baird, Co-Founder at The Productive Dentist Academy. They discuss the effects of the rising minimum wage, the challenges that may arise and the bearing this all has on productivity and overheads. For more information about the Productive Dentist Academy, visit https://productivedentist.com/ Sign up for No Contract dental support and centralization services today on supportdds.com        

Episode 30 | The Right Tools to Scale Your DSO with Darin Acopan

Episode 30 | The Right Tools to Scale Your DSO with Darin Acopan

In this episode, SupportDDS Managing Partner J.W. Oliver,  hosts Darin Acopan, the EVP and Partner at The Dentist Entrepreneur Organization. They discuss the benefits of practices joining the DEO, some of the pain points often faced and how they can be overcome. For more information about the DEO, visit  https://deodentalgroup.com/.  Sign up for No Contract dental support and centralization services today on supportdds.com  

Episode 29 | Be the reason

Episode 29 | Be the reason

In this episode of Global Impact, J.W. chats with Vince Dilley, the CEO and Founder of Platinum Dental Services. They discuss his startup journey and what it means to make an impact on businesses that have lost hope. They also talk about Vince’s outreach work in Central and South America and how he believes in being the reason for making the world a better place. For more information on Vince Dilley and Platinum Dental Services visit https://myplatinumdental.com/ To sign up for NO CONTRACT SupportDDS services, visit https://supportdds.com/centralization/      

Episode 28 | Name-dropping Jesus in business

Episode 28 | Name-dropping Jesus in business

In this episode of the Global Impact podcast, JW Oliver, hosts renowned dentist, speaker and founder of Nifty Thrifty Dentist and Denton Smiles dentistry, Glenn Vo. They go through Glenn's spiritual journey with Christ from the time he was a dental student and the impact this relationship has in his current practice. Glenn explains how name-dropping Jesus in the conversation has become the norm for him while living through Christ in business and in his personal life.   For more information on Dr Vo or Nifty Thrifty, visit niftythriftydentists.com. If you’d like to sign up for No Contract services from SDDS visit http://supportdds.com/job-matrix/      

Episode 27 | Ministry in business

Episode 27 | Ministry in business

JW Oliver talks with Sam Muzivi, who’s part of the Pastoral Team at ZimworX in Zimbabwe. In this episode, they go through the benefits of ministry in business and how Pastoral Care plays an important role in an organization.      

Episode 15 | Scott Dickson | Never Give Up

Episode 15 | Scott Dickson | Never Give Up

In this episode of Global Impact, we host Scott Dickson, the former CEO of Vanguard Airlines during 911 and now a leading software consultant. “Never Give Up” is his book on effectively dealing with tough times and how to see the calm seas in spite of the roaring waves.

Episode 1 | Kim Bearden: Changing lives one student at a time.

Episode 1 | Kim Bearden: Changing lives one student at a time.

In this episode of Global Impact, we host Kim Bearden, the Co-founder, Executive Director, and language arts teacher at the highly-acclaimed Ron Clark Academy, an innovative middle school and Educator Training Facility in Atlanta. We are going to be talking about the impact she has been able to make in the lives of the people in her sphere of influence. You can find out more about Kim's amazing work on her website: https://kimbearden.com/ You can also subscribe and tune in to our podcast on Apple Podcasts and Deezer To learn more about outsourcing, you can read this definitive guide.

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Our pricing is designed to fit your needs, without sacrificing quality. Enjoy the benefits of a dedicated team member, university-educated professionals, and on-site support, all without the long-term commitments or high costs associated with traditional outsourcing.

Fulltime Dedicated Support

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$12 per hour
  • Focus on patient care while our experts handle all administrative tasks.